Customer contact centre

We take pride in delivering first-rate customer experiences through our state-of-the-art Customer Contact Centre in Stoke-on-Trent, UK.

Employing over 300 advisors (with capacity for over 500), our centre combines the very latest customer management technology with well-trained, well-motivated teams of people. Every advisor must undergo a minimum of 4 weeks’ training every year, with a strong emphasis on compliance, regulatory issues and data security.

We recognise that these are the people who represent your brand or brokerage. For every outsourced client, a dedicated team is appointed, briefed and trained – to ensure familiarity with your product offering and customer base.

Regular performance and process reviews ensure objectives are being met and potential for further improvements is identified.